Your MHS Care Package starts when your application is approved, following an initial site assessment. You cannot make a claim in the first 30 days of your application being approved.

If you can cancel your contract within 14 days of the application approval without additional charges and we will refund any premiums paid. Thereafter, you can cancel your contract at any time following a 14-day notice period however cancellation charges may apply. See Cancellation policy in the Terms and Conditions.

The excess is the amount you pay for every completed repair that requires additional parts.

So, if your repair does not require additional parts to complete the repair, you pay £0.

There are no excess charges applied to the Basic MHS Care Package.

If you selected the *Standard MHS Care you will be required to pay a fixed £70 excess charge on parts for each call out. This charge does not apply to subsequent visits made within 30 days to fix a fault identified in the initial callout.

Please call 07940368665 for more details.

An engineer will aim to be on site within 24 hours of your initial call

Smell Gas?
Call the free Gas Emergency Services line on 0800 111 999 immediately if you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance.