terms & conditions

These General Terms & Conditions relate to the Company, More Heating Service (MHS) Home Care Packages that are included in your Heating Service Agreement. It is important that you read these terms and conditions carefully as they form the basis of your Agreement with MHS.

If you have any questions, please contact us via telephone on 07940 368 665 or send an email to moreheatingservices@gmail.com

MHS Home Care Packages:

Basic Standard Complete Care
£7.99
£12.99
*£70 excess on parts, up to £250
£17.99
Gas Appliance Check
Yes
Yes
Yes
Annual Boiler Service
Yes
Yes
Yes
Boiler & Controls
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Yes
Yes
Central Heating
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----
Yes
Plumbing
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Yes

DEFINITIONS

The terms ‘we’, ‘us’, ‘our’, ‘contractor’ means More Heating Service LTD (MHS), having registered office at 23 Roundle Close, London, SE4 1YZ, who are the sole service provider of our Home Care Agreements. 

The term ‘Service’ refers to the Company’s service offerings, which are accessed direct in- person or telephone contact by an MHS representative and/ or via the Company’s website at https://moreheatingservices.co.uk/, in which you can order and pay for services offered.

The terms ‘you’, ‘your’, ‘customer’ means the property owner, landlord or tenant, or user of our ‘Service’ or website.

WHEREAS, Customer is the lawful owner/ tenant of the Property; AND

WHEREAS, the owner/ tenant desires certain gas/heating work to be carried out at the Property as per the “Scope of Work” specified in Annex A and Contractor has Agreed to perform such work, on the terms and conditions mentioned herein below;

Now, therefore, the Parties agree as follows:

1. SCOPE OF WORK

1.1 CONTRACTOR RESPONSIBILITIES

  1. Contractor will perform the work as per specifications mention in Annex A scope of work.
  2. Contractor will provide the service during normal business hours Monday to Saturday 8:00 am to 20:00 pm.
  3. This agreement is for heating services/instrument installation for the purpose of the installation of gas equipment/appliances at the property.
  4. Contractor will meet its responsibilities under Customer’s agreement(s) within a reasonable time unless it is impossible because of circumstances outside our control.

1.2 CUSTOMER RESPONSIBILITIES

  1. Customer must make access to the appliances/ work area otherwise there will be an additional charge for making/ repairing access points.

2. QUALITY OF LABOR & SERVICES

  1. Contactor shall only use certified trained and experienced gas engineers having all the necessary skills needed to satisfactorily complete the work. The contractor shall finish the work on schedule.
  2. Contactor shall guarantee all material to be as specified.
  3. Contactor shall perform the work in a workmanlike manner according to the industry-standard practices. Any deviation from agreed specifications, involving extra cost, will be executed only after written confirmation of the owner is obtained in advance.

3. PAYMENT SCHEDULE

  1. A flat Monthly fee as indicated in Annex A.
  2. All service excess variables (Listed under Annex-B of this agreement) are to be agreed upon.
  3. Any pre-approved additional cost (cost of any heating system(s) to be purchase) will be bear by the Owner.
  4. All contracts are subject to a first visit inspection of the heating systems.
  5. Following Customer’s first payment, payments for your agreement will be due monthly. If you choose to pay by cash, cheque, or credit card we may charge you a small administration fee for processing your payment. All of our charges are inclusive of relevant taxes at the prevailing rate.

4. PRICE CHANGES & RENEWALS

  1. Your agreement price will not change until renewal unless the Government introduces a change in the rate of Insurance Premium Tax. Under these circumstances’ contractor will write to tell you about any change in price and monthly installment amounts.
  2. At renewal, we will write to you to tell you about any changes to the Terms and Conditions or prices. If you pay by Direct Debit, we will automatically renew your agreement(s) annually until you notify us otherwise.

5. INSURANCE

  1. Prior to the execution of any work, the Contractor will obtain General Liability Insurance and Workers’ Compensation Insurance and will provide certificates of Insurance to the Owner, with Owner named as Certificate Holder. 

6. WARRANTY & INDEMNITY

  1. Contractor warrants the quality of all material and workmanship for (No. of Days/Package tenure). Any defects in the materials or workmanship will be repaired at no cost to the owner.
  2. Owner shall defend, indemnify and hold Contractor harmless against all claims; liabilities, expenses, costs, loss or damage of whatsoever nature (including legal cost on a full indemnity basis incurred by Owner) brought against, suffered or incurred by Contractor, and defend any suit brought against Contractor, arising out of or in connection with this agreement, including without prejudice to the generality of the foregoing;
  • Any breach of the terms and conditions of this Agreement by either Party;
  • Any act; omission, fraud, and negligence or default whatsoever of sub-contractors, employees or agents employed by Contractor to perform its obligations hereunder;
  • Any wrongful, incorrect, dishonest, fraudulent or negligent work, misfeasance, bad faith, disregard of its duties and obligations hereunder, service, act or omission of/by Contractor or any of its personnel. 

7. CANCELLATIONS

7.1. CUSTOMERS CANCELLATION RIGHT

  • Your right to cancel your agreement is subject to the following:
  1. (a) If you cancel by posting a letter or telephoning within 14 days starting from the day after you receive written confirmation of your agreement with us (Cooling- Off Period) you will receive a full refund of any money paid (unless we have carried out a repair, in which case minimum charges will apply. Please read the section below on ‘Charges’).
  2. (b) If you cancel the agreement after the Cooling-Off Period, we will give you a refund based on how long is left of any 12-month advance or Direct Debit payments, this is subject to any deduction we may make under ‘Charges’.
  • Charges – If your agreement is cancelled after the Cooling-Off Period, we may charge you an amount to bring any payments you have made, in the last 12 months, up to the amount set out in the table overleaf. This will depend;
  1. (a) on the date of cancellation. The ‘Charge’ covers the costs we have had to pay but which we have not yet reclaimed at the point of cancellation. It includes things such as our costs of carrying out services, dealing with repairs, our organizational costs, or the costs of dealing with your agreement with us (or all the above).
  2. (b) The owner agrees to bear all reasonable out-of-pocket expenses and costs (including reasonable attorney and other professional fees and expenses) incurred in connection with the transactions contemplated by the Agreement.

7.2. CONTRACTORS CANCELLATION RIGHTS

 

  • We may cancel your agreement in the following circumstances:
  1. a) If we give you reasonable notice.
  2. b) If you have given false information.
  3. c) If you do not make an agreed payment.
  • For agreements concerning gas boilers, gas appliances, or heating systems, if:
  1. a) we find something wrong at the First Service; or
  2. b) we have advised you that permanent repairs or improvements are needed to make sure your appliance or system works properly, and you do not follow our advice within a reasonable period. This advice may include replacing your boiler or system. (What constitutes a reasonable period will vary depending on the nature of the issue and the period could be short in the case of, for example, a safety issue.)
  • If your appliance or system is not on our approved list or we are not reasonably able to find parts to keep your system or appliance working safely.
  • If circumstances arise (including health and safety issues) which make it inappropriate for the contract to continue.
  • If we cancel your agreement, we will:
  • For agreements concerning gas boilers, gas appliances or heating systems give you a full refund if we find anything wrong at a First Service;
  1. a) for agreements concerning gas boilers, gas appliances or heating systems that do not include a First Service, if we cancel because we find your appliance or system is not on our approved list or parts are no longer available to undertake the repair, give you a refund of the amount paid in the current Period of Insurance only or;
  2. b) in all other circumstances in which we cancel your agreement, give you a refund based on how long is left of any 12-month cash, cheque, credit card, or debit card payment you have already made after any applicable minimum payments have been met. Please see the Charges section.
  • If we cancel your agreement because we have told you that permanent repairs or improvements are needed, we may offer you another agreement with us, for example, one which will not include the parts causing the problem, or does not include the cost of repairs to your system or boiler.
  • If, after several attempts, you have not made an appointment or we still cannot gain access, we may cancel your agreement. We will tell you in writing if this is the case.

8. THIRD-PARTY RIGHTS

  1. Nobody other than you will be able to benefit from this agreement, which cannot be passed to someone else without our written consent.

9. GENERAL CONDITIONS & EXCLUSIONS

  1. Waiver. Any term or provision of this Agreement may be waived at any time by the party entitled to the benefit thereof by a written instrument executed by such party.
  2. Existing Faults. The contractor will not include the cost of repairs needed because of design faults (unless the Contractor is responsible), or faults which existed before you entered into your agreement or which we could not identify on our First Service or inspection of that particular system or appliance using reasonable care and skill. For example, pipes buried under concrete floors that have been installed incorrectly or without wrapping or movement protection.
  3. Governing Law. The terms and conditions for all products and services are written in English and all correspondence entered into shall be in English. Your agreement is governed by the laws of England and Wales.
  4. No Benefit to Other. The representation, warranties, covenants, and agreements contained in this Agreement are for the sole benefit of the parties hereto and their executors, legal representatives, successors, and assigns, and they shall not be construed or conferring and are not intended to confer any rights on any other persons.
  5. Consents of Agreement. This Agreement together with any documents referred to herein set forth the entire Agreement of the parties hereto and supersede any prior agreement or understanding of the parties with respect to the transactions completed hereby. This Agreement may not be amended except by an instrument in writing signed by each of the parties hereto, and no claimed amendment, modification, termination, or waiver shall be binding unless in writing and signed by the party against whom or which such claimed amendment, modification, termination or waiver is sought to be enforced.
  6. Severability. Any provision of this Agreement which is invalid or unenforceable in any jurisdiction shall be ineffective to the extent invalidity or unenforceability without invalidating or rendering unenforceable the remaining provisions hereof, any such invalidity or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.
  7. Counterparts. This Agreement may be executed in any number of counterparts, which when taken together, shall constitute but one and the same instrument. Any and all counterparts may be executed by facsimile.

10. OTHER EXCLUSIONS

  1. Pre-existing, system design, or installation faults.
  2. Underfloor heating and controls.
  3. Boiler repairs are limited to £300 in the first three months of your cover.
  4. If your boiler is 7 years old or more when you take out the policy, your monthly premium will increase by £2.00.
  5. Damage caused by weather or freezing.
  6. The first £70 of any claim.
  7. Damage caused by or arising from sludge, scale, and other debris in the central heating system and related pipework.
  8. Damage arising as a result of disconnection from, re-connection to, or interruption of the gas, electricity, or water mains services to your home.
  9. Electrical “Terminal Ends” (for example such as light bulbs, extractor fans, electric showers, domestic appliances).
  10. Any water supply pipe outside the boundary of your home or for which you are not responsible, or freshwater pipes beneath or inside any building or outbuilding.
  11. Drains.
  12. Damage caused when your home is unoccupied for more than 30 days in a row.
  13. We do not cover Landlords or Guest Houses/B&Bs.

11. DISPUTE RESOLUTION AND ARBITRATION

  1. The Parties agree to negotiate in good faith to resolve any dispute between them arising out of, under, or in connection with this Agreement. In the event the negotiations do not resolve the dispute to the reasonable satisfaction of the Parties, then each Party shall nominate a person of respectable professional standing and unimpeachable conduct as its representative. These representatives shall, within thirty (30) days of a written request by any Party to such a meeting, meet in person and shall attempt in good faith to resolve the dispute.
  2. Upon the Parties being unable to appoint the representatives as aforesaid, or if the disputes cannot be resolved by such representatives in such meeting as aforesaid, then in such an event, these disputes or differences shall be submitted to final and binding arbitration at the request of either Party upon written notice to the effect to the other Party.

Annex A

SCOPE OF WORK

Service that are included in the monthly Packages:

Gas Appliance Check:

Service and repairs to gas appliances

Boiler Service:

Repair gas boiler and controls including thermostat and programmer

Central heating repairs & maintenance:

Repair gas central heating system and controls including thermostat, programmer, radiators, and hot water cylinder

Plumbing:

Repair hot and cold-water pipes, the water supply pipe within your boundary, drains and the waste pipe to restore flow

Annex B

PRICING STRUCTURE

Detailed Pricing Structure

All services are inclusive of monthly package against a flat rate cost as noted in Annex A, any excess is as mentioned:

PRODUCT Service INCL. IN PACKAGE EXCESS OPTION
Boiler & Cover Controls
Repair gas boiler and controls including thermostat and programmer
Yes
£70
Central Heating
Repair gas central heating system and controls including thermostat, programmer, radiators and hot water cylinder
Yes
£70
Boiler & Controls Breakdown
Repair gas boiler and controls including thermostat and programmer
Yes
£70
Plumbing & Drains
Repair hot and cold-water pipes, the water supply pipe within your boundary, drains and the waste pipe to restore flow
Yes
£70
Gas Appliance
Service and repairs to gas appliances
Yes
£70

More Heating Service Ltd (MHS) Home Care Packages

Basic MHS Home Care Package: Gas Appliance Check & Annual Boiler Service- £7.99

Included

  • An annual service for the gas appliance(s) on your statement. If our engineer finds that one of your gas appliance(s) isn’t fit to be used, you’ll still have to pay for their visit
  • An annual service for your boiler

Excluded

  • Any replacements to your gas appliance (s).

Standard MHS Home Care Package: Annual Boiler Service, Boiler & Controls- £12.99

Included
An annual service for the gas appliance(s) on your statement. If our engineer finds that one of your gas appliance(s) isn’t fit to be used, you’ll still have to pay for their visit
An annual service for your boiler- 

All repairs to: 

  • a single natural gas or Liquid Petroleum Gas boiler or warm-air unit on your property, that’s designed for home use and has a heat output capacity of up to 70kW;
  • The room sealed flue up to one metre in length and the flue terminal;
  • The controls that make the boiler work including the programmer, any thermostats, motorised zone valves and central heating pump; and
  • The gas supply pipe- A replacement for your boiler if we can’t repair it and:
  • • it’s less than seven years old; or
  • • it’s between seven and ten years old, we installed it and it’s been continuously covered under either a warranty or service under an MHS Home Care package- A replacement of the gas supply pipe and the controls that make your boiler work if we can’t repair them- A replacement of the room sealed flue up to one metre in length and the flue terminal if we can’t repair it

Excluded

Any boiler replacement

Anything that happens within the first 14 days of the product start date including:

  • Accidental damage
  •  Damage caused by limescale, sludge or other debris – if we’ve told you before that you need to carry out repairs, improvements or a MHS Powerflush, or a similar process, but you haven’t done so
  • Fixing your showers, their parts and shower pumps
  • Any controls designed specifically for underfloor heating
  • Repairing or replacing open flues and their terminals or flues over one metre in length
  • Replacing or topping up your system inhibitor unless we’ve removed it
  • Any part of your boiler and controls which directly supplies a swimming pool
  • Resetting your controls or replacing the batteries
  • A first service or annual service
  • Repairing or replacing your central heating system
  • Repairing or replacing air or ground source heat pumps

MHS Complete Care: Annual Boiler Service, Boiler & Controls, Central Heating, Plumbing

Included:

An annual service for the gas appliance(s) on your statement. If our engineer finds that one of your gas appliance(s) isn’t fit to be used, you’ll still have to pay for their visit 

An annual service for your boiler

All repairs to: 

  • a single natural gas or Liquid Petroleum Gas boiler or warm-air unit on your property, that’s designed for home use and has a heat output capacity of up to 70kW;
  • the room sealed flue up to one metre in length and the flue terminal;
  • the controls that make the boiler work including the programmer, any thermostats, motorised zone valves and central heating pump; and
  • the gas supply pipe- A replacement for your boiler if we can’t repair it and: • it’s less than seven years old; or
  • it’s between seven and ten years old, we installed it and it’s been continuously covered by us under either a warranty or MHS Home Care package- A replacement of the gas supply pipe and the controls that make your boiler work if we can’t repair them- A replacement of the room sealed flue up to one metre in length and the flue terminal if we can’t repair it

All repairs to the heat and hot water system on your property, for example: 

  • expansion tank, radiators, bypass and radiator valves;
  • warm-air vents; 
  • cylinders and any immersion heater and its wired in timer switch; and
  • the pipes that connect the central heating system- A replacement of parts of your central heating if we can’t repair them

Plumbing:

All repairs to the plumbing system on your property, for example: 

  • your hot and cold-water pipes between your internal stopcock up to, and including your taps and garden taps and the flexible pipes to your kitchen appliances;
  • the hot water cylinder and cold-water tanks including immersion heaters, toilet siphons, isolation, ball and radiator valves; and
  • your water supply pipe from the boundary of your property to your home- A replacement of parts that we can’t repair. We will replace a pair of taps to a single item of sanitary ware where only one can’t be repaired- Accidental damage

Excluded

Any repairs or replacements to gas appliance (s)
Any boiler replacements

Boiler & Controls

Anything that happens within the first 14 days of the product start date including:  

⦁ Accidental damage

  • Damage caused by limescale, sludge or other debris – if we’ve told you before that you need to carry out repairs, improvements or a British Gas Powerflush, or a similar process, but you haven’t done so
  • Fixing your showers, their parts and shower pumps
  • Any controls designed specifically for underfloor heating
  • Repairing or replacing open flues and their terminals or flues over one metre in length Replacing or topping up your system inhibitor unless we’ve removed it
  • Any part of your boiler and controls which directly supplies a swimming pool
  • Resetting your controls or replacing the batteries
  • A first service or annual service
  • Repairing or replacing your central heating system
  • Repairing or replacing air or ground source heat pumps

Central Heating

Anything that happens within the first 14 days of the product start date including:

  • Accidental damage
  • Damage caused by limescale, sludge or other debris – if we’ve told you before that you need to carry out repairs, improvements or a MHS Powerflush, or a similar process, but you haven’t done so
  • Fixing your showers, their parts and shower pumps
  • Repairing or replacing air or ground source heat pumps
  • Repairing or replacing taps
  • Any parts that are designed specifically for underfloor heating
  • Supply of curved or designer radiators (see page 30)
  • Repair or replacement of electrical elements in radiators
  • Replacing or topping up your system inhibitor unless we’ve removed it
  • Any part of your central heating which directly supplies a swimming pool
  • A first service or annual service

Plumbing
Showers and their parts, shower pumps, sanitary ware, spa baths, seals and grouting
Radiators- Any parts that are designed to boost your mains water pressure- Water softeners, water filters and waste disposal units and taps that deliver boiling or filtered water- Water pipes between your home and any detached outbuildings on your property
Swimming pools, fountains, ponds or water features, garden irrigation systems, free standing garden taps and the water pipes running to or from them
Rainwater pipes and guttering
Frozen pipes that need defrosting where there is no other damage
Any water supply pipe that doesn’t supply your home
Water meters
Plumbing in your outbuildings if the supply is provided by a separate mains connection than to your home- Repair and/or maintenance of devices fitted to your plumbing system that are designed to assist in the detection of leaks